LIFE SCIENCES · SALESFORCE PLATFORM
Build a connected Life Sciences customer platform across commercial, medical, service, data and AI.
Cendance helps Life Sciences organizations assess, implement, integrate and optimize Salesforce Life Sciences Cloud while connecting the platform to enterprise data, customer engagement and AI capabilities.
Life Sciences Cloud brings commercial, medical and service capabilities onto the Salesforce platform. The value comes from how well it is connected to customer master data, consent, content, analytics and the rest of your enterprise—and from how closely the future-state workflows match the way field, medical and operations teams actually work.
Current-state assessment, target architecture, roadmap and governance.
HCP/HCO engagement, account planning, interaction management and field workflows.
Customer data strategy, identity, harmonization and activation with Salesforce Data 360 and enterprise data platforms.
APIs and integration patterns across MDM, ERP, marketing, content, analytics, consent and data providers. See Life Sciences data & integration services.
Contextual assistance, summaries, knowledge, recommendations and controlled agentic workflows. Explore AI & Agentforce for Life Sciences.
Testing, training, release planning, hypercare and ongoing optimization.
Current-state review of processes, data, integrations and users.
Target architecture, fit-gap and a phased roadmap.
Configuration, controlled extensions and integrations.
Testing, training, hypercare and continuous improvement.
Organizations currently using Veeva CRM can use a Life Sciences Cloud program as an opportunity to reassess data, integrations, customizations and business processes instead of simply recreating the legacy environment.
Data, metadata, integrations, process and cutover planning.
Connect CRM to MDM, ERP, content, consent and analytics.
A practical starting point for scope, risk and sequencing.
Talk with a Cendance architect about your current environment, target capabilities and the sequencing that fits your organization.