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Privacy Policy

Last Updated: May 15, 2025

Cendance Systems Inc., doing business as Cendance Systems Inc., Kontactly, and iAgentWebsite (“Cendance”, “we”, “us”, or “our”), respects your privacy and is committed to protecting your personal information. This Privacy Policy describes how we collect, use, share, and protect your data when you use our websites, products, and services (collectively, the “Services”).

1. Information We Collect

We collect the following types of information:

1.1 Information You Provide

  • Account Info: Name, email address, company name, phone number, password, billing information.

  • Content: Emails, messages, files, calendar bookings, and other content you submit.

  • Customer Data: Your contact lists, CRM records, campaign content, and enriched lead data.

1.2 Automatically Collected Information

  • Device Info: IP address, browser type, OS, and device identifiers.

  • Usage Data: Pages visited, features used, time spent, clickstream data, and error reports.

  • Tracking: Cookies, pixels, and similar technologies to personalize your experience and improve performance.

1.3 Information from Third Parties

  • When you connect third-party services (e.g., Google, Outlook, Zoom, Salesforce), we may collect data such as contact lists, calendar events, or email metadata based on your permissions.

2. How We Use Your Information

We use your data to:

  • Provide, maintain, and improve the Services;

  • Personalize your experience;

  • Send product updates, tips, marketing messages (with consent);

  • Enrich contacts via integrations or third-party sources;

  • Ensure security, monitor usage, and prevent fraud;

  • Fulfill legal or contractual obligations.

3. Legal Bases (GDPR Users)

For individuals in the European Economic Area (EEA), we rely on the following lawful bases:

  • Consent (e.g., email/SMS marketing);

  • Contractual necessity (e.g., creating and managing your account);

  • Legitimate interests (e.g., product improvement, security);

  • Legal obligations (e.g., compliance with financial regulations).

4. Sharing and Disclosure

We may share your information with:

  • Service Providers: Hosting, analytics, email delivery, customer support, and payment processors;

  • Third-party integrations: Only when you connect your accounts;

  • Legal authorities: If required by law, subpoena, or to protect our rights;

  • Business transfers: In case of merger, sale, or acquisition of assets.

We do not sell your personal data.

5. Your Rights and Choices

5.1 Email and SMS

You may opt out of promotional emails or texts via unsubscribe links or by contacting us at privacy@cendanceinc.com.

5.2 Account Access

You may review, update, or delete your information by logging into your account.

5.3 EU/UK/California Residents

Depending on your location, you may have the right to:

  • Access your data;

  • Correct or delete your information;

  • Object to or restrict processing;

  • Request data portability;

  • File a complaint with a data protection authority.

To exercise these rights, email us at privacy@cendanceinc.com.

6. Data Retention

We retain personal data as long as your account is active or as needed to:

  • Provide the Services;

  • Comply with legal obligations;

  • Enforce agreements and resolve disputes.

Data is deleted or anonymized after retention needs expire.

7. Security

We implement industry-standard technical and organizational measures to protect your data, including:

  • Encryption (in transit and at rest);

  • Role-based access controls;

  • Regular security audits and monitoring.

However, no system is 100% secure. Use strong passwords and monitor account activity.

8. International Data Transfers

If you are outside the United States, your data may be transferred to and processed in the U.S. or other jurisdictions. We use appropriate safeguards, including Standard Contractual Clauses where applicable.

9. Children’s Privacy

Our Services are not intended for children under 13 (or equivalent minimum age in your jurisdiction). We do not knowingly collect data from children.

10. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Authenticate users;

  • Remember preferences;

  • Analyze site usage;

  • Deliver targeted advertising (if applicable).

You can adjust cookie settings through your browser or opt out via a cookie banner, where available.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated via email or platform notification. Continued use of the Services means you accept the updated policy.

12. Contact Us

If you have any questions, concerns, or requests regarding your personal data or this policy, contact us at:

Cendance Systems Inc.
41 Champlain Rd
South Brunswick, NJ 08852
Email: support@cendanceinc.com